Privacy Policy
At Novora Global, we value your privacy and are committed to protecting your personal information.
What Information We Collect
We may collect personal details such as:
- Name
- Email address
- Phone number
- Billing information
- Business details
This information is collected only for:
- Providing our services
- Processing payments
- Communicating with clients
Information Sharing
We do not sell, trade, or share your personal information with third parties except when necessary to:
- Process payments through payment gateway providers
- Comply with legal requirements
- Provide contracted services
Payment Security
All payments are processed securely through authorized payment gateways. Payment details are not stored on our servers.
Consent
By using our website and services, you agree to this Privacy Policy.
Contact for privacy concerns:
info@novoraglobal.com
Return & Refund Policy — Novora Global
Novora Global provides digital and professional services including IT consultancy and business solutions.
Refund Eligibility
Due to the nature of digital services:
✅ Refunds may be issued if:
- Payment was made in error
- Service was not initiated
⛔ Refunds will not be issued for:
- Services already delivered
- Change of mind after service delivery
- Delays caused by missing client information
Refund Request Process
- Refund requests must be submitted within 3 working days of payment.
- Approved refunds will be processed within 7–14 working days to the original payment method.
📧 To request a refund:
info@novoraglobal.com
Service Delivery Policy — Novora Global
Novora Global does not ship physical products. All services are delivered digitally or through remote communication.
Delivery Methods
Services may be delivered via:
- Email communication
- Online meetings
- Cloud-based systems
- Web platforms
- Digital reports and files
Delivery Timeline
- Consultancy services: 1–5 business days
- Technical and project-based services: As per agreement with client
Clients will receive invoices and payment links via email or through our website.
📧 Service inquiries:
info@novoraglobal.com
