Terms and Conditions
Welcome to Novora Global. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions.
Business Information
Business Name: Novora Global
Contact Email: info@novoraglobal.com
Phone Number: +92 342 4556632
Novora Global provides IT services, including but not limited to web development, software solutions, cloud services, business email solutions, Microsoft Outlook services, Zoho services, and related IT consulting.
Complaints Handling Mechanism
At Novora Global, customer satisfaction is our priority. If you have any complaints, concerns, or disputes regarding our services, you may contact us through the following channels:
Email: info@novoraglobal.com
Phone: +92 342 4556632
We aim to acknowledge and respond to all complaints within 24 hours of receipt. We are fully committed to resolving any dispute and providing a practical solution within 3 working days.
Shipping and Cancellation Policy
As Novora Global provides digital IT services and software-related solutions, we deliver all solutions electronically. No physical goods or hardware are shipped.
For service-based projects, cancellation requests must be submitted before work has commenced. Clients may not cancel an order once the online IT services have been fully delivered and executed.
Estimated timelines for service delivery are communicated individually based on the nature and scope of each project.
Refund, Returns, and Exchange Policy
Due to the nature of digital services and software licensing, our refund and cancellation policies are strictly structured around service delivery and digital asset procurement.
Standard Operating Procedure: Our service engagements are predominantly based on a formal Purchase Order (PO) system. Because a PO is thoroughly reviewed and signed by the client prior to any payment processing or service initiation, refund requests are exceptionally rare.
Service Cancellations & Refunds: If a cancellation is necessary, clients may request a refund under the following strict conditions:
- Timeframe: The refund request must be submitted via email to info@novoraglobal.com within 3 days of the payment date.
- Service Status: Refunds are only applicable if the requested IT service has not yet been delivered or executed.
- Refund Amount: If the cancellation request meets the criteria and is accepted, 100% of the actual invoice amount will be refunded to the client.
Non-Refundable Items The following items and services are strictly non-refundable:
- Taxes: Any applicable taxes paid in addition to the base invoice amount are non-returnable. We only refund the actual service amount stated on the invoice.
- Digital Licenses: The procurement of any digital license, including but not limited to Microsoft licenses, Outlook-related services, Zoho subscriptions, Windows OS, or any other third-party software purchased on behalf of the client, is final. Once a digital license has been purchased or provisioned, it cannot be refunded or cancelled under any circumstances.
Returns and Exchanges Since Novora Global does not sell physical goods, return and exchange policies are not applicable to our services.
